Terms and Conditions

1. Introduction These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions. This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor. As provided in greater detail in these Terms of Use (and without limiting the express language of these Terms of Use), you acknowledge the following:

The Get it App Co. Ltd Platform connects you to other Users. You are neither an employee nor subcontractor of Get it App Co. Ltd; The Get it App Co. Ltd Platform is a web-based communications platform which enables connections between Clients/Customers and Service Providers or Vendors. “Clients”/Customers are individuals and/or businesses seeking to obtain short-term services (“Tasks”) from Service Providers or products from Vendors and are therefore clients of these service providers and “Service Providers” or vendors are businesses/professionals seeking to perform Tasks or sell products to Clients. Clients and Service Providers/Vendors together are hereinafter referred to as “Users.” If you agree on the terms of a Task with another User, you and such other User form a Service Agreement directly between the two of you.

SERVICE PROVIDERS AND VENDORS ARE INDEPENDENT BUSINESS OWNERS. SERVICE PROVIDERS AND VENDORS ARE INDEPENDENT CONTRACTORS OF CLIENTS AND NOT EMPLOYEES, PARTNERS, REPRESENTATIVES, AGENTS, JOINT VENTURERS, INDEPENDENT CONTRACTORS OR FRANCHISEES OF GET IT APP CO. LTD. GET IT APP CO. LTD DOES NOT PERFORM TASKS OR SELL PRODUCTS AND DOES NOT EMPLOY INDIVIDUALS TO PERFORM TASKS OR SELL PRODUCTS. BY CONNECTING PEOPLE AND BUSINESSES SEEKING SERVICES WITH SERVICE PROVIDERS AND VENDORS, GET IT APP CO. LTD OPERATES AS AN ONLINE MARKETPLACE THAT CONNECTS CLIENTS WITH SERVICE PROVIDERS AND VENDORS WHO WISH TO PERFORM A VARIETY OF TASKS AND SELL A VARIETY OF PRODUCTS.USERS HEREBY ACKNOWLEDGE THAT GET IT APP CO. LTD DOES NOT SUPERVISE, SCOPE, DIRECT, CONTROL OR MONITOR A SERVICE PROVIDERS’ AND VENDORS' WORK OR PRODUCTS AND EXPRESSLY DISCLAIMS (TO THE EXTENT PERMITTED BY LAW) ANY RESPONSIBILITY AND LIABILITY FOR THE WORK PERFORMED, PRODUCTS SOLD AND THE TASKS IN ANY MANNER, INCLUDING BUT NOT LIMITED TO A WARRANTY OR CONDITION OF GOOD AND WORKMANLIKE SERVICES, WARRANTY OR CONDITION OF QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, OR COMPLIANCE WITH ANY LAW, STATUTE, ORDINANCE, REGULATION, OR CODE.

The Get it App Co. Ltd Platform is licensed to you, not sold to you, and you may use the Get it App Co. Ltd Platform only as set forth in these Terms of Use; The use of the Get it App Co. Ltd Platform may be subject to separate third-party terms of service and fees, including, without limitation, such terms of service and fees imposed by your mobile network operator (the “Carrier”), including fees charged for data usage and overage, which are your sole responsibility; You consent to the collection, use, and disclosure of your personally identifiable information in accordance with the Privacy Policy. The Get it App Co. Ltd Platform is provided “as is” without warranties of any kind, and Get it App Co. Ltd’s liability to you is limited regarding the performance of Services; We will resolve disputes arising under these Terms of Use through binding arbitration. By accepting this Agreement, you and Get it App Co. Ltd are each waiving the right to a trial by jury or to participate in a class action; Access to certain features of the Get it App Co. Ltd Platform may require access to information about the location of your device, such as GPS coordinates; We may, without further notice or warning and in our discretion, access, store, use, and disclose the messages, call transcripts, and data about the calls/messages between and among Users that occur through the Get it App Co. Ltd Platform for our business purposes, including to provide and improve customer service and the Get it App Co. Ltd Platform, fraud prevention, and to identify violations of this Agreement; You agree not to circumvent the Get it App Co. Ltd Platform by soliciting, scheduling and/or paying for Services and/or Additional Services outside the Platform;

2. Intellectual Property Rights:
i. Get it App Cp. Ltd. owns all rights to the intellectual property and material contained in this Website, and all such rights are reserved; except for Company owned Logos and Trademarks..

3. Restrictions:
i. You are expressly and emphatically restricted from all of the following: publishing any Website material in any media; selling, sublicensing and/or otherwise commercializing any Website material; publicly performing and/or showing any Website material; using this Website in any way that is, or may be, damaging to this Website; using this Website in any way that impacts user access to this Website; using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity; engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website; using this Website to engage in any advertising or marketing. Certain areas of this Website are restricted from access by you and Get it App Co. Ltd. may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.

4. Your Content In these Website Standard Terms And Conditions
i. “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant Get it App Co. Ltd a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be infringing on any third party’s rights. Get it App Co. Ltd. reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.

5. No warranties
This Website is provided “as is,” with all faults, and Get it App Co. Ltd. makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Services and Products "booked" or procured on this platform fall under the specific warranty of the service provider and product supplier. Get it App Co. Ltd. is a marketplace that creates an marketplace for buyers and service providers to meet virtually. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.

6. Limitation of liability
i. In no event shall Get it App Co. Ltd. , nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Get it App Co. Ltd. , including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

7. Indemnification
i. You hereby indemnify to the fullest extent Get it App Co. Ltd. from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms

8. Severability
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

9. Variation of Terms
Get it App Co. Ltd. is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.

10. Assignment
Get it App Co. Ltd. shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

11. Entire Agreement
These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Get it App Co. Ltd. and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

12. Governing Law & Jurisdiction
These Terms will be governed by and construed in accordance with the laws of the State of Saint Lucia, and you submit to the non-exclusive jurisdiction of the Saint Lucia and Court of Appeal for the resolution of any disputes.

13. Return/Refund Policy
i. Notwithstanding anything set forth herein to the contrary, you further represent, warrant, and agree (i) to pay all reasonable out-of-pocket expenses incurred by Get it App Co. Ltd. in connection with the resolution of any property damage or other claims resulting from a Service you performed for a Customer, and (ii) that Get it App Co. Ltd. shall have the right to suspend your Provider account until it has received payment in full for all such reimbursable amounts.

ii. As it relates to Products sold on the platform; when you order from a vendor/seller that fulfills and ships its own inventory, your return should be sent back to that vendor/seller and subject to their specific returns/refund policy as some vendor/seller returns policies may vary. You can view the return/refund policy of each vendor/seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page. Typical return and refund policies range from 14 days to 30 days and from 25% to 100% refund less shipping charges. Returns or exchanges for items purchased from a vendor/seller that provided a Delivery with Service (in-home unpacking, installation, assembly, etc.) have to be scheduled by the seller. During the scheduled return pick-up, the seller will uninstall or disassemble, and pick up the item.

iii. All vendors/sellers offering Delivery with Service are required to support scheduled return pickups or exchanges. If a seller does not offer these methods, or is non-responsive to scheduling an appointment to return your items, you may contact support@getit.lc to file a claim. If a Delivery with Services item is missing parts or damaged through customer misuse, the customer may be charged a restocking fee based on the condition of the product. Vendors/sellers must either provide a return address, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to address your concerns/complaints, you may send an email to support@getit.lc

14. Exchange/Cancellation Policy
i. A seller may cancel a transaction under the following circumstances:
a. The buyer did not pay. (The seller may flag a buyer for a payment not received, chargeback, or cancel ed payment.)
b. Both the buyer and vendor/seller agree to cancel the transaction before shipment, and the seller has issued the buyer a full refund.
c. The vendor/seller has decided to refuse service to the buyer, and if the buyer has already paid, the seller has issued a full refund, including shipping.
d. The buyer did not receive the item(s) ordered, even though the seller has provided proof of shipping, and the seller has issued a refund for the item. (Refunding shipping is optional and subject to the shipping policy of the vendor/seller.)
e. The buyer and seller agreed that the buyer could return the item to the seller for a refund.
f. The seller has received the returned item and issued a refund to the buyer for the item. (Refunding shipping is optional and subject to the shipping policy of the vendor/seller.)
ii. All cancellations must follow these policies:
a. The order meets one of the above criteria.
b. The buyer has not yet received their item. (Received orders don’t qualify for cancellation.)
c. The seller refunds the buyer in full, except as described above
15. Service Cancellation
i. Get it App Co. Ltd cancellation policy for specific Services is as follows:
a. Cancellation by Customer. As a Customer, you may cancel your scheduled Service appointments through the App at any time, subject to the following: i. Services Booked 24 Hours in Advance
b. If you cancel more than 24 hours before a scheduled Service appointment, there is no cancellation fee.
c. If you cancel between 2-24 hours before a scheduled Service appointment, you may be charged a $10.00 cancellation fee.
d. If you cancel less than 2 hours before a Service appointment, you may be charged a $50.00 cancelation fee. ii. Services Booked Less 24 Hours in Advance
ii. For Services that were booked between two to twenty-four (2-24) hours before the scheduled Service appointment, you may be charged a $10 cancellation fee if you cancel less than two (2) hours before a Service appointment.
iii. For Services that were booked less than two (2) hours before the scheduled Service appointment, including Services scheduled as "Now" appointments, you may be subject to a $10 cancellation fee if you fail to cancel such appointment within five (5) minutes after if you booked your job.
iv. Cancellation by Provider:
a. As a Provider, although you may cancel your scheduled Service appointments through the App if necessary, please understand that your cancellations are serious matters and may result in the suspension or deactivation of your Provider Account. If you are more than fifteen (15) minutes late for a scheduled appointment (note: the scheduled time for a “Now” appointment is one (1) hour from the time you are selected by your Customer) or fail to complete a scheduled Service, you shall be deemed to have cancelled such appointment. When you cancel a scheduled Service appointment, the Get it App Co. Ltd Platform generally notifies your Customer to resubmit the request for Service. Get it App Co. Ltd cannot guarantee that a cancelled Service appointment will be selected by another Provider and rescheduled or that the Service request will be completed. Thus, your cancellation or failure to timely show up to perform a scheduled appointment could negatively impact your Customer and the Get it App Co. Ltd Platform. As a result, such conduct may adversely impact your Provider rating.
b. PLEASE BE ADVISED THAT YOUR CANCELLATION OF (A) ANY “NOW” APPOINTMENTS, (B) ANY SCHEDULED APPOINTMENTS WITH LESS THAN TWENTY-FOUR (24) HOURS NOTICE, OR (C) TWO OR MORE SCHEDULED APPOINTMENTS WITHIN A THIRTY (30)-DAY PERIOD IS A VIOLATION OF THE TERMS OF THIS AGREEMENT, WHICH MAY RESULT IN THE SUSPENSION OR DEACTIVATION OF YOUR PROVIDER ACCOUNT.
16. Delivery Policy
All deliveries are subject to the specific service provider and vendor and will vary based on the product or service procured and the address and ease of finding your desired location. The estimated delivery date is when your order should arrive. Generally, the estimated delivery date is based on a combination of the processing time for the items you ordered, the transit time, and today’s date. For example: If the processing time for an item you purchased is 3-5 days, and the transit time for the delivery method you chose is usually 2-4 days, your estimated delivery date is 5-9 days from toby day. Every vendor/supplier or service provider will have a delivery date specific to each job. Please ensure to read the specific delivery policy as it may vary vendor/seller and service provider. You can view the delivery policy of each vendor/ and service provider before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page.

17. Transaction Currency

i. All transactions will be conducted in Eastern Caribbean dollars (XCD). Exchange rates are subject to ECCB daily rates.

18. Security Capabilities and policy for transmission of payment card details

i. What information do we collect and how do we use it?
a. When you place an order through this website, we need to know your name, e-mail, and credit card/debit card details; if paying by credit/debit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

ii. How does Get it App Co. Ltd. protect customer information?
a. When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorized access.

iii. Credit card details
a. All credit card payments are processed securely through our Payment Service Provider. Get it App Co. Ltd. does not store any credit card information on our servers.

iv. What about cookies?
a. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You do not need cookies enabled to use the website. The Website uses "session cookies" which are only stored in your browser's memory for the length of time you are actually logged in.

v. Your consent
a. By using our website, you consent to the collection and use of this information by Get it App Co. Ltd.. If we decide to change our privacy policy, we will post those changes here so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

vi. Payment gateway info
a. Our payment options presently available are limited but, most importantly, safe and secure. We offer Credit Card payments for all our registered users. Credit Card payments are made directly through a SSL Encrypted software to ensure your personal details are kept safe. None of your payment details are stored – this ensures you will be happy with the security of your transaction. In accordance with the recommendations of Payment Card Industry Security Standards Council, customer card details are protected using Transport Layer encryption - TLS 1.2 and application layer with algorithm AES and key length 256 bit.