13. Return/Refund Policy
i. Notwithstanding anything set forth herein to the contrary, you further represent, warrant, and agree (i) to pay all reasonable out-of-pocket expenses incurred by Get it App Co. Ltd. in connection with the resolution of any property damage or other claims resulting from a Service you performed for a Customer, and (ii) that Get it App Co. Ltd. shall have the right to suspend your Provider account until it has received payment in full for all such reimbursable amounts.
ii. As it relates to Products sold on the platform; when you order from a vendor/seller that fulfills and ships its own inventory, your return should be sent back to that vendor/seller and subject to their specific returns/refund policy as some vendor/seller returns policies may vary. You can view the return/refund policy of each vendor/seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page. Typical return and refund policies range from 14 days to 30 days and from 25% to 100% refund less shipping charges. Returns or exchanges for items purchased from a vendor/seller that provided a Delivery with Service (in-home unpacking, installation, assembly, etc.) have to be scheduled by the seller. During the scheduled return pick-up, the seller will uninstall or disassemble, and pick up the item.
iii. All vendors/sellers offering Delivery with Service are required to support scheduled return pickups or exchanges. If a seller does not offer these methods, or is non-responsive to scheduling an appointment to return your items, you may contact email@example.com to file a claim. If a Delivery with Services item is missing parts or damaged through customer misuse, the customer may be charged a restocking fee based on the condition of the product. Vendors/sellers must either provide a return address, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to address your concerns/complaints, you may send an email to firstname.lastname@example.org
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